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Ombuds
What is an ombuds?
An ombuds is someone who can help organizations (workplaces) resolve conflict, especially those of a recurring nature that affect many within an entire organization. An ombuds can address issues that affect the entire organization or a constituency within an organization.
Typical Characteristics
Pre-litigation disputes conflicts
Entire Organization or Subgroup of Interests
Can address systemic or repeating conflicts
Benefits of an External Ombuds
Neutrality
Clients are confident that the ombuds is not conflicted by internal politics
Peace of mind
Internal staff can focus on their jobs or an event instead of having to do double duty on issues possibly outside of their expertise
Representation of subgroup interests
Subgroup interests (particularly of marginalized groups), such as customers, conferences, faculty, and students, are specifically represented
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